Occupation 3132 · Associate professional occupations
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess a degree or GCSEs/S grades and A levels/H grades together with an appropriate vocational qualification. Some employers may demand a relevant degree. Training is provided off and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.
Business support analyst (computing/IT) · Customer support analyst · Help desk operator (computing/IT) · IT support technician · Systems support officer
| Measure | Hours | Basis | Period | Value | Source |
|---|---|---|---|---|---|
| 3132 : IT user support technicians | None | None | 2026-03 | 116,500.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 3132 : IT user support technicians | None | None | 2026-03 | 121,000.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 3132 : IT user support technicians | None | None | 2026-03 | 133,600.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 3132 : IT user support technicians | None | None | 2026-03 | 1,400.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 3132 : IT user support technicians | None | None | 2026-03 | 12,600.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 3132 : IT user support technicians | None | None | 2026-03 | 135,000.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 3132 : IT user support technicians | None | None | 2026-03 | 4,500.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
ONS does not publish occupational pay below region. Cells the survey could not support are shown as withheld, with its reason — adding a region split to a specific occupation leaves roughly a tenth of cells publishable.
| Region | Measure | Hours | Value | Period |
|---|---|---|---|---|
| East | 3132 : IT user support technicians | None | 15,300.00 | 2026-03 |
| East Midlands | 3132 : IT user support technicians | None | 8,300.00 | 2026-03 |
| London | 3132 : IT user support technicians | None | 17,400.00 | 2026-03 |
| North East | 3132 : IT user support technicians | None | 4,600.00 | 2026-03 |
| North West | 3132 : IT user support technicians | None | 12,700.00 | 2026-03 |
| Northern Ireland | 3132 : IT user support technicians | None | 1,400.00 | 2026-03 |
| Scotland | 3132 : IT user support technicians | None | 12,600.00 | 2026-03 |
| South East | 3132 : IT user support technicians | None | 21,400.00 | 2026-03 |
| South West | 3132 : IT user support technicians | None | 11,300.00 | 2026-03 |
| Wales | 3132 : IT user support technicians | None | 4,500.00 | 2026-03 |
| West Midlands | 3132 : IT user support technicians | None | 14,200.00 | 2026-03 |
| Yorkshire and The Humber | 3132 : IT user support technicians | None | 11,300.00 | 2026-03 |
ONS publishes regional pay for this occupation where the survey sample supports it — 12 of 12 cells on this page. The rest are withheld by ONS, and are shown as withheld with the reason, rather than left out.
The Annual Survey of Hours and Earnings, published by the Office for National Statistics. Figures are shown exactly as ONS publishes them — we do not adjust, model or fill them in, and every number on this page carries the series and period it came from.
Database administrators and web content technicians · IT technicians