The Datum Report

Occupation 3132 · Associate professional occupations

IT user support technicians

Half of full-time it user support technicians in the UK earn more than £35,128 a year, and half earn less.

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

How people enter it

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess a degree or GCSEs/S grades and A levels/H grades together with an appropriate vocational qualification. Some employers may demand a relevant degree. Training is provided off and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

What the work involves

• provides technical support to IT users
• advises users on how to resolve hardware and software problems
• installs and upgrades hardware, cables, operating systems and/or appropriate software
• facilitates user access to systems
• refers more complex or intractable problems to appropriate IT professionals
• researches possible solutions in user guides, technical manuals and other documents
• maintains a log of work in progress, calls received, actions taken and problems detected
• reports on commonly occurring queries to detect underlying problems

Also called

Business support analyst (computing/IT) · Customer support analyst · Help desk operator (computing/IT) · IT support technician · Systems support officer

What it pays

How pay has changed

Median gross annual pay for it user support technicians, full-time employees, 2023 to 2025. Each point is that year's ASHE April snapshot as published — revisions are not backfilled into earlier years, and a year ONS withheld is a gap rather than a joined line.

ONS, ASHE Table 14 - occupation by four-digit SOC (national). Table

Year-on-year change

The change from each year to the next, in per cent, computed from the figures in the chart above — so the two cannot disagree.

ONS, ASHE Table 14 - occupation by four-digit SOC (national). Table

Pay by region

Median gross annual pay for full-time employees, ranked, against the UK figure. 10 of 11 regions are published: ONS withholds a cell where the survey sample cannot support it, and those are shown as gaps rather than dropped — an absent region is not a region without the work in it.

ONS, ASHE Table 14 - occupation by four-digit SOC (national). Period 2025. Table

Every regional figure

ONS does not publish occupational pay below region. Cells the survey could not support are shown as withheld, with its reason — adding a region split to a specific occupation leaves roughly a tenth of cells publishable.

Common questions

Classified alongside this

Database administrators and web content technicians · IT technicians