Occupation 7220 · Sales and customer service occupations
Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
Call centre supervisor · Communications supervisor (air transport) · Customer service supervisor · Team leader (call centre)
| Measure | Hours | Basis | Period | Value | Source |
|---|---|---|---|---|---|
| 7220 : Customer service supervisors | None | None | 2026-03 | 32,800.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7220 : Customer service supervisors | None | None | 2026-03 | 35,200.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7220 : Customer service supervisors | None | None | 2026-03 | 37,700.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7220 : Customer service supervisors | None | None | 2026-03 | 2,400.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7220 : Customer service supervisors | None | None | 2026-03 | 2,500.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7220 : Customer service supervisors | None | None | 2026-03 | 40,100.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7220 : Customer service supervisors | None | None | 2026-03 | 2,400.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
ONS does not publish occupational pay below region. Cells the survey could not support are shown as withheld, with its reason — adding a region split to a specific occupation leaves roughly a tenth of cells publishable.
| Region | Measure | Hours | Value | Period |
|---|---|---|---|---|
| East | 7220 : Customer service supervisors | None | 4,200.00 | 2026-03 |
| East Midlands | 7220 : Customer service supervisors | None | 2,000.00 | 2026-03 |
| London | 7220 : Customer service supervisors | None | 4,600.00 | 2026-03 |
| North East | 7220 : Customer service supervisors | None | 1,400.00 | 2026-03 |
| North West | 7220 : Customer service supervisors | None | 4,900.00 | 2026-03 |
| Northern Ireland | 7220 : Customer service supervisors | None | 2,400.00 | 2026-03 |
| Scotland | 7220 : Customer service supervisors | None | 2,500.00 | 2026-03 |
| South East | 7220 : Customer service supervisors | None | 5,100.00 | 2026-03 |
| South West | 7220 : Customer service supervisors | None | 3,800.00 | 2026-03 |
| Wales | 7220 : Customer service supervisors | None | 2,400.00 | 2026-03 |
| West Midlands | 7220 : Customer service supervisors | None | 5,100.00 | 2026-03 |
| Yorkshire and The Humber | 7220 : Customer service supervisors | None | 1,500.00 | 2026-03 |
ONS publishes regional pay for this occupation where the survey sample supports it — 12 of 12 cells on this page. The rest are withheld by ONS, and are shown as withheld with the reason, rather than left out.
The Annual Survey of Hours and Earnings, published by the Office for National Statistics. Figures are shown exactly as ONS publishes them — we do not adjust, model or fill them in, and every number on this page carries the series and period it came from.