The Datum Report

Occupation 7220 · Sales and customer service occupations

Customer service supervisors

Half of full-time customer service supervisors in the UK earn more than £35,723 a year, and half earn less.

Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.

How people enter it

There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.

What the work involves

• directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users
• liaises with clients and handles more complicated or sensitive complaints and queries
• develops and plans training for their teams
• establishes and monitors work schedules to meet the organisation's requirements
• discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems

Also called

Call centre supervisor · Communications supervisor (air transport) · Customer service supervisor · Team leader (call centre)

What it pays

How pay has changed

Median gross annual pay for customer service supervisors, full-time employees, 2023 to 2025. Each point is that year's ASHE April snapshot as published — revisions are not backfilled into earlier years, and a year ONS withheld is a gap rather than a joined line.

ONS, ASHE Table 14 - occupation by four-digit SOC (national). Table

Year-on-year change

The change from each year to the next, in per cent, computed from the figures in the chart above — so the two cannot disagree.

ONS, ASHE Table 14 - occupation by four-digit SOC (national). Table

Pay by region

Median gross annual pay for full-time employees, ranked, against the UK figure. 6 of 11 regions are published: ONS withholds a cell where the survey sample cannot support it, and those are shown as gaps rather than dropped — an absent region is not a region without the work in it.

ONS, ASHE Table 14 - occupation by four-digit SOC (national). Period 2025. Table

Every regional figure

ONS does not publish occupational pay below region. Cells the survey could not support are shown as withheld, with its reason — adding a region split to a specific occupation leaves roughly a tenth of cells publishable.

Common questions