Occupation 4143 · Administrative and secretarial occupations
Customer service managers plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and manage customer service occupations.
There are no pre-set entry requirements. Candidates are recruited with a variety of academic qualifications and/or relevant experience. Specialist qualifications may be required for work within certain sectors.
After sales manager · Call centre manager · Customer care manager · Customer service manager
| Measure | Hours | Basis | Period | Value | Source |
|---|---|---|---|---|---|
| 4143 : Customer service managers | None | None | 2026-03 | 91,900.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 4143 : Customer service managers | None | None | 2026-03 | 97,400.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 4143 : Customer service managers | None | None | 2026-03 | 105,000.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 4143 : Customer service managers | None | None | 2026-03 | 1,200.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 4143 : Customer service managers | None | None | 2026-03 | 7,600.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 4143 : Customer service managers | None | None | 2026-03 | 106,200.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 4143 : Customer service managers | None | None | 2026-03 | 5,400.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
ONS does not publish occupational pay below region. Cells the survey could not support are shown as withheld, with its reason — adding a region split to a specific occupation leaves roughly a tenth of cells publishable.
| Region | Measure | Hours | Value | Period |
|---|---|---|---|---|
| East | 4143 : Customer service managers | None | 10,700.00 | 2026-03 |
| East Midlands | 4143 : Customer service managers | None | 9,300.00 | 2026-03 |
| London | 4143 : Customer service managers | None | 15,900.00 | 2026-03 |
| North East | 4143 : Customer service managers | None | 3,000.00 | 2026-03 |
| North West | 4143 : Customer service managers | None | 8,200.00 | 2026-03 |
| Northern Ireland | 4143 : Customer service managers | None | 1,200.00 | 2026-03 |
| Scotland | 4143 : Customer service managers | None | 7,600.00 | 2026-03 |
| South East | 4143 : Customer service managers | None | 17,200.00 | 2026-03 |
| South West | 4143 : Customer service managers | None | 6,600.00 | 2026-03 |
| Wales | 4143 : Customer service managers | None | 5,400.00 | 2026-03 |
| West Midlands | 4143 : Customer service managers | None | 15,900.00 | 2026-03 |
| Yorkshire and The Humber | 4143 : Customer service managers | None | 5,200.00 | 2026-03 |
ONS publishes regional pay for this occupation where the survey sample supports it — 12 of 12 cells on this page. The rest are withheld by ONS, and are shown as withheld with the reason, rather than left out.
The Annual Survey of Hours and Earnings, published by the Office for National Statistics. Figures are shown exactly as ONS publishes them — we do not adjust, model or fill them in, and every number on this page carries the series and period it came from.