Occupation 7211 · Sales and customer service occupations
Call and contact centre occupations receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.
Call centre agent · Call centre operator · Customer service adviser (call centre) · Customer service operator
| Measure | Hours | Basis | Period | Value | Source |
|---|---|---|---|---|---|
| 7211 : Call and contact centre occupations | None | None | 2026-03 | 67,800.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7211 : Call and contact centre occupations | None | None | 2026-03 | 71,300.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7211 : Call and contact centre occupations | None | None | 2026-03 | 80,100.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7211 : Call and contact centre occupations | None | None | 2026-03 | 1,400.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7211 : Call and contact centre occupations | None | None | 2026-03 | 8,900.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7211 : Call and contact centre occupations | None | None | 2026-03 | 81,500.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7211 : Call and contact centre occupations | None | None | 2026-03 | 3,500.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
ONS does not publish occupational pay below region. Cells the survey could not support are shown as withheld, with its reason — adding a region split to a specific occupation leaves roughly a tenth of cells publishable.
| Region | Measure | Hours | Value | Period |
|---|---|---|---|---|
| East | 7211 : Call and contact centre occupations | None | 5,000.00 | 2026-03 |
| East Midlands | 7211 : Call and contact centre occupations | None | 7,100.00 | 2026-03 |
| London | 7211 : Call and contact centre occupations | None | 6,300.00 | 2026-03 |
| North East | 7211 : Call and contact centre occupations | None | 7,500.00 | 2026-03 |
| North West | 7211 : Call and contact centre occupations | None | 10,400.00 | 2026-03 |
| Northern Ireland | 7211 : Call and contact centre occupations | None | 1,400.00 | 2026-03 |
| Scotland | 7211 : Call and contact centre occupations | None | 8,900.00 | 2026-03 |
| South East | 7211 : Call and contact centre occupations | None | 7,100.00 | 2026-03 |
| South West | 7211 : Call and contact centre occupations | None | 6,300.00 | 2026-03 |
| Wales | 7211 : Call and contact centre occupations | None | 3,500.00 | 2026-03 |
| West Midlands | 7211 : Call and contact centre occupations | None | 6,900.00 | 2026-03 |
| Yorkshire and The Humber | 7211 : Call and contact centre occupations | None | 11,200.00 | 2026-03 |
ONS publishes regional pay for this occupation where the survey sample supports it — 12 of 12 cells on this page. The rest are withheld by ONS, and are shown as withheld with the reason, rather than left out.
The Annual Survey of Hours and Earnings, published by the Office for National Statistics. Figures are shown exactly as ONS publishes them — we do not adjust, model or fill them in, and every number on this page carries the series and period it came from.
Communication operators · Customer service occupations n.e.c. · Market research interviewers · Telephonists