Occupation 7219 · Sales and customer service occupations
Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in minor group 721: Customer service occupations.
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.
Complaints officer · Customer adviser · Customer service administrator · Customer service adviser · Customer service assistant · Customer services representative
| Measure | Hours | Basis | Period | Value | Source |
|---|---|---|---|---|---|
| 7219 : Customer service occupations n.e.c. | None | None | 2026-03 | 236,900.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7219 : Customer service occupations n.e.c. | None | None | 2026-03 | 251,200.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7219 : Customer service occupations n.e.c. | None | None | 2026-03 | 276,300.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7219 : Customer service occupations n.e.c. | None | None | 2026-03 | 7,000.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7219 : Customer service occupations n.e.c. | None | None | 2026-03 | 25,200.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7219 : Customer service occupations n.e.c. | None | None | 2026-03 | 283,300.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
| 7219 : Customer service occupations n.e.c. | None | None | 2026-03 | 14,300.00 | ONS, Annual Population Survey - employment by occupation (SOC 2020) |
ONS does not publish occupational pay below region. Cells the survey could not support are shown as withheld, with its reason — adding a region split to a specific occupation leaves roughly a tenth of cells publishable.
| Region | Measure | Hours | Value | Period |
|---|---|---|---|---|
| East | 7219 : Customer service occupations n.e.c. | None | 23,200.00 | 2026-03 |
| East Midlands | 7219 : Customer service occupations n.e.c. | None | 31,500.00 | 2026-03 |
| London | 7219 : Customer service occupations n.e.c. | None | 37,500.00 | 2026-03 |
| North East | 7219 : Customer service occupations n.e.c. | None | 12,100.00 | 2026-03 |
| North West | 7219 : Customer service occupations n.e.c. | None | 38,500.00 | 2026-03 |
| Northern Ireland | 7219 : Customer service occupations n.e.c. | None | 7,000.00 | 2026-03 |
| Scotland | 7219 : Customer service occupations n.e.c. | None | 25,200.00 | 2026-03 |
| South East | 7219 : Customer service occupations n.e.c. | None | 35,900.00 | 2026-03 |
| South West | 7219 : Customer service occupations n.e.c. | None | 15,700.00 | 2026-03 |
| Wales | 7219 : Customer service occupations n.e.c. | None | 14,300.00 | 2026-03 |
| West Midlands | 7219 : Customer service occupations n.e.c. | None | 22,900.00 | 2026-03 |
| Yorkshire and The Humber | 7219 : Customer service occupations n.e.c. | None | 19,700.00 | 2026-03 |
ONS publishes regional pay for this occupation where the survey sample supports it — 12 of 12 cells on this page. The rest are withheld by ONS, and are shown as withheld with the reason, rather than left out.
The Annual Survey of Hours and Earnings, published by the Office for National Statistics. Figures are shown exactly as ONS publishes them — we do not adjust, model or fill them in, and every number on this page carries the series and period it came from.
Call and contact centre occupations · Communication operators · Market research interviewers · Telephonists