The Datum Report

Occupation 7219 · Sales and customer service occupations

Customer service occupations n.e.c.

Half of full-time customer service occupations n.e.c. in the UK earn more than £27,848 a year, and half earn less.

Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in minor group 721: Customer service occupations.

How people enter it

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

What the work involves

• receives enquiries from potential and existing clients, discusses requirements, and recommends products or services
• discusses pricing processes with clients, agrees payment arrangements and handles customer accounts
• makes reservations, books tickets, organises insurance policies on behalf of customers
• follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements
• addresses customer complaints and problems
• informs customers of special promotions and new product launches

Also called

Complaints officer · Customer adviser · Customer service administrator · Customer service adviser · Customer service assistant · Customer services representative

What it pays

How pay has changed

Median gross annual pay for customer service occupations n.e.c., full-time employees, 2023 to 2025. Each point is that year's ASHE April snapshot as published — revisions are not backfilled into earlier years, and a year ONS withheld is a gap rather than a joined line.

ONS, ASHE Table 14 - occupation by four-digit SOC (national). Table

Year-on-year change

The change from each year to the next, in per cent, computed from the figures in the chart above — so the two cannot disagree.

ONS, ASHE Table 14 - occupation by four-digit SOC (national). Table

Pay by region

Median gross annual pay for full-time employees, ranked, against the UK figure. 11 of 11 regions are published: ONS withholds a cell where the survey sample cannot support it, and those are shown as gaps rather than dropped — an absent region is not a region without the work in it.

ONS, ASHE Table 14 - occupation by four-digit SOC (national). Period 2025. Table

Every regional figure

ONS does not publish occupational pay below region. Cells the survey could not support are shown as withheld, with its reason — adding a region split to a specific occupation leaves roughly a tenth of cells publishable.

Common questions

Classified alongside this

Call and contact centre occupations · Communication operators · Market research interviewers · Telephonists